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C_TCRM20_71 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP - Real Exam Questions

Vendor Name SAP
Exam Code C_TCRM20_71
Exam Name SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP
Questions and Answers 80 Q & A
Updated On September 20, 2017
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Note: Answers are below each question.
Samples are taken from full version.

C_TCRM20_71


QUESTION: 72

Starting with a quotation document, you want to create a follow-up sales order document. Which of the following can you use to influence the copying control for business transactions?

Note: There are 3 correct answers to this question.


  1. Copying control for transaction history

  2. Copying control for item categories

  3. Copying routines using a BAdI

  4. Copying control for transaction types

  5. Copying control for transaction profile


Answer: B, C, D


QUESTION: 73

You want to gather information from your customers. Which option within SAP CRM supports this requirement?


  1. E-mail Response Management System

  2. Partner Channel Management

  3. CRM Web Channel

  4. Survey tool


Answer: D


QUESTION: 74

Which of the following describes the business object of a transaction?


  1. Default item category

  2. Business agreement settings

  3. Leading business transaction category

  4. Transaction details


Answer: C


QUESTION: 75

Which of the following are possible influencing factors used in Customizing for item category determination?

Note: There are 3 correct answers to this question.


  1. Item category usage

  2. Org. data profile

  3. Customer/material info record

  4. Transaction type

  5. Item category group


Answer: A, D, E


QUESTION: 76

What are Customizing characteristics for a new transaction type? Note: There are 2 correct answers to this question.


  1. A transaction type can have multiple profiles and procedures assigned to it.

  2. A transaction type can have only one leading transaction category.

  3. A transaction type must have an item category assigned to it.

  4. A transaction type can have multiple internal number range object assignments.


Answer: A, B


Section 8: Sec Eight (77 to 80)

Details: Topic 8, SAP Technology and Integration


QUESTION: 77

What is the advantage of the SAP enhancement package concept?


  1. When you use SAP enhancement packages, you no longer need to do any customizing, anything is preconfigured.

  2. You can selectively activate business functions to use specific functions or processes.

  3. You no longer need to run test cases because they are automatically triggered in the background when you implement an SAP enhancement package.

  4. When you use SAP enhancement packages, you no longer need to implement SAP Support Packages.


Answer: B


QUESTION: 78

Which of the following components of SAP Solution Manager support the implementation phase of an SAP CRM project?

Note: There are 2 correct answers to this question.


  1. Implementation and test tools, for example the IMG or the Test Workbench

  2. Roadmaps providing links to accelerators and tools that perform project tasks

  3. Wizards that support the technical installation of the SAP CRM system

  4. Skill-based allocation reports to assign qualified employees to the project


Answer: A, B


QUESTION: 79

Which application can be integrated with SAP CRM to ensure that sales order items are delivered on time?

Note: There are 2 correct answers to this question.


  1. SAP Supplier Relationship Management

  2. SAP Supply Chain Management

  3. SAP ERP

  4. SAP Product Lifecycle Management


Answer: B, C


QUESTION: 80

Which of the following functions related to SAP CRM processes are only available in SAP ERP?

Note: There are 2 correct answers to this question.


  1. Billing

  2. Financial Accounting

  3. Business Partner Management

  4. Logistics Execution System


Answer: B, D

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